Patient Voices Group (PVG)
The PVG was established in 2011 and has 12 members. They are a group of Volunteers, each focused on becoming a critical friend to East Lancashire Medical Services (ELMS), capturing and championing the views of Patients who access Urgent Care Services in Pennine Lancashire.
The membership of the PVG represents Patients from each health locality of the 540,000 patients ELMS services cover and they have worked tirelessly to embed the Patient views into the services which ELMS deliver.
Chair Russ McLean and members of the group have ignored their own personal and individual health problems and worked tirelessly as team unafraid of challenging the status quo, and acting a critical friend not only to ELMS staff, but to all the management teams who work in the health economy.
East Lancashire Medical Services is registered, and therefore licensed to provide services, by the Care Quality Commission
ELMS Criminal Records Agency (ECRA) is a social enterprise organisation - one of the few non- commercial Umbrella Bodies of the Criminal Records Bureau (CRB). You can choose to access CRB services by contacting us direct to access our personal service or by using the electronic process. We work closely with the CRB to ensure that you will benefit from the quickest possible turnaround of your Disclosure applications.
ELMS have been successful in our assessment and have, for the second year been successful in their inspections and have been awarded the Social Enterprise Quality Mark. 
ELMS is a member of the Patient Experience Network. This is a 'not for profit' membership based network, membership is made up of organisations who can demonstrate a customer centred approach to healthcare. Assessment of the organisation is made through a benchmarking exercise. Those organisations who are committed to challenging and improving the patient experience, and can evidence that commitment, are awarded membership for one year.
Corporate Services Director, Glenda Feeney (left) and Chair of the PVG, Russ McLean (right) Receive a "Pat on the Back Award" from Labour Leader of BwD Council, Cllr Kate Hollern (centre)
